At FilmFlick, we understand that purchasing high-end Canon and Sony professional equipment requires robust logistical support and complete assurance. This policy outlines how we meticulously manage the shipment and guaranteed delivery of your valuable gear.
1. Shipping Coverage & Carrier
Shipping Region: We currently offer shipping within the United States only (including the lower 48 states, Alaska, and Hawaii; surcharges may apply to remote areas).
Carrier Usage: All products are shipped using established, trusted national carriers, such as FedEx and UPS, selected to ensure the fastest, safest transport for high-value goods.
Product Handling: Due to the sensitive nature of professional camera bodies and lenses, all items are shipped in dedicated, protective packaging to guarantee factory-new condition upon arrival.
2. FREE Shipping & Insurance Guarantee
FREE Nationwide Shipping: FilmFlick proudly offers FREE Standard Nationwide Shipping on ALL camera and lens orders, regardless of size or cost.
Full Insurance: This is non-negotiable for high-value gear. All shipments are fully insured against loss or damage from the moment they leave our facility until they reach your door, at zero extra cost to you.
Tracking: Every order includes end-to-end tracking updates, so you know the exact status of your valuable investment at all times.
3. Order Processing & Speed
Processing Time: Orders are processed and prepared for shipment within 1-2 business days after payment confirmation.
Delivery Estimate (Standard Ground): Estimated delivery is typically within 5–10 Business Days following shipment. Expedited options are available at checkout.
Notification: Once your order ships, you will receive a tracking number and detailed notification via email. Please allow up to 24 hours for the carrier to update the tracking link.
4. Delivery Guidelines & Inspection
Customer Inspection: Due to the value and complexity of the equipment, customers are required to inspect their shipment immediately upon delivery.
Damaged Packaging: If there is visible damage to the exterior packaging, please note it on the carrier’s delivery receipt before signing, and contact FilmFlick Support immediately.
Damaged Product: If the camera or lens arrives damaged or defective, contact us within 48 hours for immediate assistance and to initiate an insured replacement process.
Signature Confirmation: For security, most high-value shipments require Signature Confirmation upon delivery. Please plan accordingly.
5. Customer Support & Contact
If you have questions regarding shipping, tracking, or delivery:
Email: contact@filmflick.shop
Phone: +1 363 204 2944
We will assist you with any logistical query and ensure your professional gear arrives safely.