At FilmFlick, we specialize in providing professional creators with the most powerful Canon and Sony flagship equipment. We want your purchasing process to be clear and confident. Below you’ll find answers to the most common questions from our professional customer base.
Orders, Authenticity & Stock
1. Are your cameras and lenses new and authentic?
Yes, absolutely. All products sold by FilmFlick are factory-new, never used, and 100% authentic. We are a Certified Reseller, guaranteeing the quality and provenance of every Canon and Sony flagship model we carry.
2. How long will it take to process and ship my order?
We process orders within 1-2 business days. Once processed, your shipment will be dispatched via FREE Nationwide Shipping (Standard Ground). You will receive a separate email with a tracking number once your high-value gear ships.
3. Do you ship outside of the United States?
Currently, we ship exclusively within the United States. This allows us to maintain full insurance coverage and guarantee the fastest, safest delivery for all our professional equipment via trusted national carriers.
4. How can I ensure my high-value shipment is safe?
Every camera and lens order placed with FilmFlick is fully insured against loss or damage at no extra cost to you. We use secure, robust packaging and provide end-to-end tracking so you can monitor your investment until it arrives safely.
Product, Compatibility & Payment
5. What warranty is included with the camera or lens?
Every product includes the Original Manufacturer's Warranty (typically 1 year) directly from Canon or Sony. This warranty covers mechanical and electrical defects under normal use.
6. Can you help me with lens compatibility questions?
Yes. We specialize in the Canon EOS R System and Sony Alpha E-Mount. If you have questions about pairing a specific lens (like the RF 28-70mm F2 L USM) with your camera body (like the EOS R5), please contact us directly. Our expertise ensures you purchase the correct, fully compatible gear.
7. What payment methods are accepted, and is my payment secure?
We prioritize security. We accept:
PayPal Verified Payment (including major cards through PayPal Guest Checkout).
All Major Credit/Debit Cards (Visa, MasterCard, Amex, Discover). All transactions are secured with industry-standard SSL encryption. We never store your card details on our servers.
Returns & Support
8. What is your policy if I change my mind about a purchase?
We offer a 30-day return policy on unopened items, provided they are in their original, factory-sealed condition. Returns of opened items may be subject to a 15% Restocking Fee. Please refer to our Returns & Warranty Policy for full details and the required RMA process.
9. How can I contact your expert support team?
Our dedicated team is ready to assist with sales, technical questions, and warranty guidance.
Email: contact@filmflick.shop
Phone: +1 363 204 2944